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Customer Care
Contact Us
Real People, Thoughtful Support
Whether you’re choosing a watch, preparing a gift or need help with an order, our team is here to help.
Customer Service Hours
Monday–Saturday
9:00 AM–6:30 PM
Hong Kong Time (GMT+8)
Different Time Zones, the Same Care
We may be in a different time zone, so our working hours might fall during your evening or night. You’re welcome to message us anytime—if we don’t reply right away, please don’t worry. Your message matters to us, and our team will get back to you during our next customer service hours.
Chat With Us on WhatsApp
Contact us on WhatsApp for prompt help with your questions or order.
Send Us a Message
For an existing order, please use the email address from checkout.
Learn how we handle your information in our Privacy Policy.
Help Us Help You
Include your order number, if available
Tell us what you need help with
For a product issue, send a clear photo by WhatsApp or email
Here for More Than Delivery
Choosing Your Watch
Questions about style, sizing or suitability? Ask us before you order.
Gift Packaging
Tell us about your gift. We’ll explain available packaging options and any additional cost.
Order & Delivery Support
We can help with tracking questions and delivery concerns.
Checked by Us, Packed by Hand
Our own team checks each watch and packs every order before dispatch. You’re speaking with the people who help prepare your parcel.
If Something Isn’t Right, We’ll Make It Right
For a damaged or defective watch, or a parcel lost or damaged in transit, we’ll take responsibility and arrange a replacement or refund. You won’t need to pursue the carrier yourself.
For damage or defects, please contact us promptly with a clear photo so we can help.
