Customer Care

Return Policy

Thoughtful support for your watch—and your experience

Change of Mind

Please Choose With Care

Due to international shipping costs, we do not accept returns or exchanges for a change of mind or personal preference.

Questions before ordering? We’re happy to help you choose.

When Something Isn’t Right

We’ll Make It Right! So please shop with confidence. While we don’t accept change-of-mind returns, we take responsibility if your watch arrives damaged or defective, or if your parcel is lost in transit.

The 7-day reporting period helps us investigate delivery-related issues promptly. Reporting later does not automatically invalidate your warranty claim or affect your statutory rights.You won’t be left to bear the loss.

Damaged or Defective Watch

If your watch arrives damaged, does not work correctly, or is different from what you ordered, contact us as soon as possible, ideally within 7 days of delivery.
Please include photos or a short video where these help explain the problem. We will review the issue and help arrange an appropriate replacement, refund or other remedy in accordance with your applicable consumer rights.

Lost or Damaged in Transit

We’ll handle the issue with the carrier and arrange a replacement or refund. You won’t need to pursue compensation yourself.

A Simple Way to Get Help

Contact Us

Tell us about your order and the issue.

Share the Details

For damage or defects, include a clear photo.

We’ll Help You

Our team will help with the next steps.

Need to Change Your Order?

We cannot make changes after shipping.

A Few Helpful Details

Can I Cancel My Order?

Yes, if it has not shipped. Contact us via WhatsApp or email for cancellation and a full refund.

Can I Return a Watch if I Change My Mind?

We do not accept change-of-mind returns or exchanges.

How Can I Get Help?

Chat with us on WhatsApp for help with your order.

Let’s Find a Solution

Our team is always here to help

Explore Our Shipping Policy