Customer Care

Returns & Refunds

14-day returns, local return addresses and a team that’s here to help

14-Day Returns

A little time to decide

Return locally, in your country.
We’ll provide the address of our local returns partner. You won’t need to pay for international return shipping.

If your watch isn’t quite right for you, you can request a return within 14 days of delivery, including for a change of mind or sizing concerns. Just contact us with your order number and we’ll help you with the next steps.

After letting us know, please send your return within the following 14 days. You do not need to have it delivered back to us within the first 14 days.

How to Make a Return

Get in Touch

Send It Locally

We’ll send you the local return address and instructions. Pack your item securely and keep your postage receipt or tracking details.

Receive Your Refund

We’ll issue your refund once our local returns partner receives your return. There’s no need to wait for onward shipping to our warehouse.

Return Shipping

For a change of mind or sizing return, you cover the domestic return shipping cost.

If your item is faulty, damaged on arrival or different from what you ordered, we’ll cover the return shipping cost. Contact us so we can arrange the return with you.

When We Refund

We issue refunds when our local returns partner receives your return. How long the parcel takes to arrive depends on the return service you choose.

Your refund goes to the original payment method, based on the amount you paid for the returned item. Your bank or payment provider may need additional time to show the credit.

Where applicable law requires an earlier refund, we’ll follow that deadline.

When Something Isn’t Right

We’re here to help if there’s a problem with your watch or its delivery. Tell us what happened and we’ll work with you on the right solution.

The 14-day change-of-mind period does not limit your rights if your item is faulty or not as described.

Damaged, Faulty or Incorrect Items

Please contact us promptly with your order number and, where helpful, a clear photo or short video. We’ll help arrange a repair, replacement or refund, as appropriate and in line with your consumer rights.

Shipping Protection

Every order includes shipping insurance. If your parcel is lost or damaged on its way to you, we’ll take responsibility and arrange a replacement or refund. We’ll deal with the carrier, so you won’t need to pursue a claim yourself.

6-Month Warranty

Every watch includes our 6-month warranty covering manufacturing defects. Contact us if you need help. This warranty is additional to your rights under applicable consumer law.

Changes & Exchanges

Want a different model or colour? Contact us as soon as possible before dispatch and we’ll help update your order.

If your order has already arrived, get in touch within 14 days of delivery and we’ll help you with the available return or exchange options.

A Few Helpful Details

Can I Cancel My Order?

Yes. If your order hasn’t shipped, contact us by email or WhatsApp to cancel for a full refund. Once it has shipped, you can use the return process after delivery.

Can I Try On My Watch?

Of course. Please try it on carefully indoors and avoid wearing it beyond what you need to check its fit and appearance. Return it with its accessories, any removed bracelet links and, where possible, its original packaging.

Where Should I Send My Return?

Contact us for the return address in your country before posting your parcel. Please use the address we provide, rather than the sender address printed on your original package.

Your Consumer Rights

This policy does not limit your statutory rights. For a full-order cancellation under applicable EU or UK withdrawal rights, we refund the standard outbound delivery charge you paid. Any additional amount paid for an upgraded delivery service is excluded from that delivery-charge refund.

For statutory withdrawal refunds, we’ll follow the applicable legal deadline, including where proof of return requires an earlier refund.